Terms & Conditions
Details of our in-house warranty, breakdown cover recommendations and delivery costs.
Please note your vehicles arrive and leave at our business at your own risk. We have dogs present and may jump up at your cars. Please do not bring your pets with you to view our stock.
Updated terms and conditions 08/02/2025.Â
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Warranty
A summary of our in-house warranty for used vehicles
We offer an in-house warranty to all customers who buy a used vehicle from us. This warranty covers 3 months or 3000 miles, whichever comes sooner. The warranty period starts from the date the vehicle is collected from us or delivered by us.
We do not use a third party warranty company for this service. Therefore, all rectifications must be completed in our own workshops on site.
It is the responsibility of the customer to return the vehicle to our premises. Our in-house warranty does not include recovery to our premises. For this reason, we recommend all customers arrange for breakdown cover from one of the major providers (AA, RAC, Greenflag). If it is not possible for the customer to return the vehicle to our premises, we can arrange collection at a cost to the customer. Please read our delivery costs breakdown for details.
In all cases, we endeavour to be fair and honest with the customer to resolve any issues within the warranty period. We always aim to complete the work in a timely manner, making the vehicle available to the customer as soon as possible.
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What does the warranty cover?
All vehicles sold by Base Van come with a warranty for 3000 miles or 3 months which ever comes sooner. This warranty covers mechanical faults that are not caused by misuse, accidents, or modifications.
What does the warranty not cover?
The warranty does not cover consumable items that when perish are considered wear and tear items. This includes but is not limited to oils, filters, lubricants, fluids, alternators, starter motors, brake pads, brake discs and bulbs.
What if I get the work done myself?
Repairs: Any repairs under warranty must be carried out at our premises or an authorized partner. Unauthorized repairs will void the warranty.
Third-Party Repairs: We are not responsible for any costs incurred through third-party repairs unless authorized by us. If repairs are performed elsewhere, the Buyer is responsible for the full costs.
Why don’t we use a third party warranty company?
As a small business, we do not value the costs associated with using third party warranty companies as we have to pass those costs on to the customer. In our experience, warranty companies can be limited in what they’re willing to cover and often have not covered repairs that we would be able to cover in-house. Therefore, we choose to offer an in-house warranty and cover the work ourselves.
Exceptions
All vehicles listed on the Spares or Repairs page are sold as vehicles for spare or repair with no warranty given or implied.
Disclaimer
- Although many of our ex service vehicles have air conditioning present we cannot guarantee functionality of the system. We don’t have the facilities or the correct licensing to ensure air con systems are fully operational.
- Furthermore, many of our vehicles have leisure batteries present, however these are service batteries and often times at end of life. We advise that you consider having these upgraded, we can assist with this.
Buyer’s Responsibility:
The Buyer is welcome to modify the vehicle, including converting it for personal use (e.g., a campervan conversion), as long as such modifications do not compromise the vehicle’s safety, structural integrity, or overall value. We encourage the Buyer to consult with us before making any major changes to ensure that modifications align with the vehicle’s intended use and remain within safe and practical limits.Impact on Resale and Refund Value:
While we understand that modifications can enhance the vehicle’s appeal, it is important to note that we cannot offer more than the original purchase price for the vehicle, even if modifications increase its perceived market value. Any modifications made by the Buyer may affect the vehicle’s resale value and could influence the amount offered in the event of a return or refund request. If modifications significantly alter the vehicle’s condition or structure, the refund amount may be subject to deductions, particularly if the vehicle’s marketability is impacted or if additional repairs are needed.For both parties’ protection, we strongly recommend keeping detailed records of all modifications made. In certain cases, prior written approval from Base Van may be required, especially if the modifications could affect the vehicle’s safety, legality, or long-term resale value
Breakdown cover
Transparency on spare or repair vehicles
All vehicles listed on the Spares or Repairs page are sold as vehicles for spare or repair with no warranty given or implied. These vehicles are sold with known issues listed at the point of advertising. All issues will also be discussed with the customer at the point of sale, ensuring they are happy with the purchase before committing. We recommend all customers conduct their own inspection of the vehicle before purchasing.
 Breakdown Cover and Recovery
- Buyer’s Responsibility: Breakdown cover is the sole responsibility of the Buyer. We highly recommend that you arrange breakdown cover as soon as the vehicle is purchased.
- Recovery: Should the vehicle break down, the Buyer is responsible for the costs of recovery. We are not liable for any recovery or breakdown-related costs unless agreed upon in writing.
Delivery
Costs for all deliveries
We are able to arrange delivery to any address in mainland UK. We charge £2 (plus vat) per mile from our premises near Ashbourne, Derbyshire (DE62FJ).
Once delivery has been arranged, we ask customers to give us a minimum of 24 hours notice if someone will be unable to meet us at the agreed time and location. Similarly, if we are unable to deliver at the arranged date and time, we will give the customer 24 hours notice and the rearrange.
We advise all of our customers to view the vehicle prior to purchasing and receiving using our delivery service. Videos and photographs can only go so far and one mechanics inspection can be very different from the next. We want to ensure you’re happy with the condition of the vehicle prior to transferring ownership and adding an additional owner to the logbook.
As stated above, if you’re not happy we will always aim to help as best we can however, we will not incur any additional costs.Â
Taxing your vehicle
In some cases you will need to change the taxation class of your vehicle prior to collecting your van.
This is because the majority of our stock is former authority Police or Ambulance service vehicles and they have their own taxation class which is illegal to drive on the road using. You will need to submit your own V70 form.
We do not provide this service as we advise against having an unnecessary additional owner on the logbook. It is your responsibility to change the logbook taxation class.Â
Thus we do recommend using our competitive delivery service to receive your vehicle. In most cases you will be completing the conversion at your house giving good time to await your new, legal documentation.
Please see this form below.
Get In Touch
We’re usually busy tinkering on our vans, but still always on hand to answer your questions and queries. Give us a ring, leave a message or send us an email.
CALL US
+44 133-521-6811
Want to visit?
We ask you to book a visit so we know when you’ll be here and to ensure we’re available to show you around and answer your questions.