Privacy Policy
Information on how and why we collect customer data.
Last updated 19/10/22
1a. The information we collect is provided voluntarily by our customers.
We are not intentionally collecting, storing or using any information from users who visit and browse our website. Only when a user voluntarily fills out any of three forms on the website, do we collect, store and utilise the information provided.
1a. We use analytics to track website traffic
We’ve recently added analytics to basevan.com to track overall website traffic. We do not track individual users. Please read section 5 for further details on the analytics platform we use and how we use it.
2. What we collect and why we collect it.
The information we collect is split in to three categories for ease of categorisation and comparison. The information is split by the three means of contact that we currently have on the site.
Know What You Want
https://www.basevan.com/know-what-you-want
In this form we collect the following personal information:
- First name
- Last name
- Telephone number
- Email address
- Year the user acquired their driving license.
We use the provided name and contact information to contact prospective customers regarding their vehicle request. We use the year the customer acquired their license to determine which available vehicle they can legally drive.
In this form we also collect the following non-personal information:
- Vehicle make
- Vehicle model
- Vehicle wheelbase
- Vehicle height
- Vehicle mileage
- Vehicle transmission
- Customer budget
- Description of plans for the vehicle
We use this information to find the customer a suitable vehicle from our range of vehciles currently in stock. This information is not used to identify an individual, however it is used to determine the direction of the sale between ourselves and the customer.
Buy This Van
https://www.basevan.com/buy-this-van
In this form we collect the following personal information:
- First name
- Last name
- Telephone number
- Email address
We use the provided name and contact information to contact prospective customers regarding their vehicle request.
In this form we also collect the following non-personal information:
- Vehicle make
- Vehicle model
- Vehicle registration
- Link to vehicle page
We use this information to identify the vehicle that the customer is interested in. This information is not used to identify an individual, however it is used to determine the direction of the sale between ourselves and the customer.
Book A Visit
https://www.basevan.com/book-a-visit
In this form we collect the following personal information:
- First name
- Last name
- Email address
We use the provided name and email address to contact prospective customers regarding the date and time they’ve booked to visit.
3. How we collect and store data.
https://www.salesmate.io/best-crm-software/
We use Salesmate CRM to collect and store the data from the enquiries we receive via our website. We use Salesmate Web Forms to create the contact forms listed in ‘2. What we collect and why we collect it’, above. These Web Forms are directly linked to our CRM, which means no data is stored on our website and is instead passed directly to Salesmate.
4. We will not give away, rent or sell your data.
The data we collect through the website via Salesmate Web Forms will not be given away, rented or sold to any third parties. We use this data solely to aid us with the sale of our vehicles.
5. Using Plausible.io for website analytics
We are not interested in tracking individuals at all, we’re only using analytics to get a better idea of how our website is working.
We are using Plausible.io to collect aggregate data from website traffic. It is not possible to track individuals with Plausible. Instead we collect analytical data to establish an understanding of website usage that cannot be used to identify any individual person.
The following text is taken from Plausible (see reference link below).
- No cookies and other persistent identifiers.
- No connection to the adtech, and surveillance capitalism.
- No personal data is collected, and all stats are in aggregate only.
- No cross-site or cross-device tracking.
- You [Basevan] 100% own your website data, and it isn’t sent to, shared with or sold to any third-parties.
- Fully open source web analytics software that can be self-hosted.
https://plausible.io/docs/proxy/introduction
For more information, please see read this article from Plausible about their methodologies. https://plausible.io/privacy-focused-web-analytics
6. Contact us by phone or email if you do not wish us to collect, store or use your information.
Any visitors to the website who do not wish for us to collect or hold their information, can contact us by phone and email to remove their information.
Email: info@basevan.com
Phone: +44 133-521-6811
Get In Touch
We’re usually busy tinkering on our vans, but still always on hand to answer your questions and queries. Give us a ring, leave a message or send us an email.
CALL US
+44 133-521-6811
Want to visit?
We ask you to book a visit so we know when you’ll be here and to ensure we’re available to show you around and answer your questions.